CPSC, Crystal Mountain Water Cooler Corp. Announce Recall of Water Coolers
U.S. Consumer Product Safety Commission recall (2002-04-04). Hazards: fire. About 12,000 units in the US.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 02134 |
| Published | 2002-04-04 |
| Last updated | 2025-09-05 |
| Product category | Water Distillers/Coolers/Purifiers |
| Products | Hot & Cold Water Dispensers |
| Firm named in the title | Crystal Mountain Water Cooler Corp. |
| Firms | Crystal Mountain Water Cooler Corp., of Alberta, Canada (manufacturer) |
| Units (US) | 12,000 |
| Hazard classes | fire |
| Remedy classes | repair |
| Trade facets | plumbing water heating |
| Sold | Crystal Mountain and its distributors sold these water coolers in the U.S. and Canada, from May 1999 through July 2000, for about $300. |
Description
The Hot & Cold Water Dispenser is an upright water dispenser, with two faucets. One faucet has a red lever and one faucet has a blue lever. The unit stands at 35 5/8 inches high (89.525 cm), weighs 36.43 pounds (16.56 kgs) and has a base area of 120.5 square inches (777.41 cm2). To determine if the water dispenser is subject to this recall, the serial number plate is located on the back at the top of the water dispenser. Only water coolers with serial numbers between 1199125 and 1100175 are included in the recall. The third and fourth digits of the serial number represent the year of production. Approximately eighty percent of the water dispensers were sold in the United States.
Hazard
The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.
Remedy
Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair information. Consumers should have the serial number of their water cooler available at the time of the call.
Incidents and injuries
Crystal Mountain Water Cooler Corp. has received about 20 reports of the water cooler's insulation smoking, or igniting the unit. Damages ranged from minor smoke and fire damage up to $200,000 in property damage.
Machine access
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Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.