CPSC and GE Interlogix Announce Recall to Repair Security Control Panels
U.S. Consumer Product Safety Commission recall (2002-03-13). Hazards: fire. About 18,000 units in the US.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 02525 |
| Published | 2002-03-13 |
| Last updated | 2025-11-03 |
| Product category | Home Control/Alarm Systems |
| Products | Security Control Panel |
| Firm named in the title | GE Interlogix |
| Firms | GE Interlogix, of Tualatin, Ore. (manufacturer) |
| Units (US) | 18,000 |
| Hazard classes | fire |
| Remedy classes | repair, inspect |
| Sold | Authorized dealers and distributors sold the security control panels nationwide, from November 1998 to March 2001, for between $40 and $260. |
Description
The repair includes all ZX400, ZX410 and ZX440F security control panels experiencing "MEMORY ERROR" or "NO COM FROM CONTROL" errors and all ZX300 and ZX310 security control panels that are being monitored. The control panels are used mainly to guard against burglary but can be linked to smoke and fire alarms. The brand name "Moose" is printed on the front of the keypad.
Hazard
The systems can fail to communicate with the central station that should receive the distress signal, which then would fail to alert the fire department, police department, or ambulance service. This poses a safety risk to consumers.
Remedy
Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and repair. Meanwhile, in the event of an emergency, consumers should not rely on their security systems to contact emergency personnel.
Incidents and injuries
CPSC and GE Interlogix are not aware of any incidents involving these security control panels. This recall is being conducted to prevent the possibility of incidents or injuries.
Machine access
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Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.