CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters
U.S. Consumer Product Safety Commission recall (2003-09-26). Hazards: fall. About 6,000 units in the US.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 03553 |
| Published | 2003-09-26 |
| Last updated | 2025-07-21 |
| Product category | Human Transporters |
| Products | Segway "i Series" Human Transporters (HT) |
| Firm named in the title | Segway LLC |
| Firms | Segway LLC, of Manchester, New Hampshire (manufacturer) |
| Manufactured in | United States |
| Units (US) | 6,000 |
| Hazard classes | fall |
| Sold | Directly by Segway LLC and through certain dealers and resellers, from March 2002 through September 2003. Segway HTs have also been made available to the public by authorized rental agents. |
Description
This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.
Hazard
Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.
Remedy
Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.
Incidents and injuries
Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches.
Machine access
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Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.