Wireless Headset Batteries Recalled by GN Netcom Due to Fire Hazard
U.S. Consumer Product Safety Commission recall (2008-10-14). Hazards: fire, burn. About 525,000 units in the US.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 09010 |
| Published | 2008-10-14 |
| Last updated | 2014-05-23 |
| Product category | Audio/Video Systems & Accessories |
| Products | GN9120 Wireless Headsets |
| Firm named in the title | GN Netcom |
| Firms | GN Netcom Inc., of Nashua, New Hampshire (manufacturer); Amperex Technology Limited (ATL), of Hong Kong (battery) (manufacturer) |
| Manufactured in | China |
| Units (US) | 525,000 |
| Hazard classes | fire, burn |
| Remedy classes | replace, stop use |
| Sold | GN Netcom, authorized distributors and resellers nationwide from January 2005 through September 2008 for between $150 and $350 as part of the GN9120 headset and about $20 as a replacement part. |
Description
This recall involves ATL lithium-ion polymer batteries in GN9120 wireless headsets. The headsets are intended primarily for professional use in offices and call centers. The product is sold with three components: a base station, headset and power adapter. "GN Netcom" or "GN9120" is printed on the base station and headset. The affected batteries have part number 603028 and have a white plastic enclosure. The batteries are labeled "Made by ATL (Amperex Technology Ltd.)" and "(ATL P/N 603028)." Batteries sold as a replacement part are labeled "GN9120 battery replacement kit."
Hazard
An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard.
Remedy
Consumers should immediately stop using and unplug the headsets. Consumers should contact GN Netcom to receive a replacement battery.
Incidents and injuries
GN Netcom has received 10 reports of incidents involving overheating, including three reports of open flames and property damage to furniture on which the headsets were resting.
Machine access
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Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.