Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
U.S. Consumer Product Safety Commission recall (2009-05-22). Models: SPH-a110, SPH-a120. About 160,000 units in the US.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 09744 |
| Published | 2009-05-22 |
| Last updated | 2014-05-23 |
| Product category | Telephones, Cell Phones & Accessories |
| Products | Samsung "Jitterbug" Cell Phones |
| Firm named in the title | Samsung |
| Firms | Samsung Telecommunications America, of Richardson, Texas (manufacturer); GreatCall d/b/a Jitterbug, of San Diego, Calif. (distributor) |
| Manufactured in | South Korea |
| Units (US) | 160,000 |
| Model numbers | SPH-a110, SPH-a120 |
| Sold | Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150. |
Description
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
Hazard
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
Remedy
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Incidents and injuries
None reported.
Machine access
This record, with every extracted field, the source record (contact text and images withheld) and provenance: GET https://api.data.aroqon.com/v1/product-recalls/cpsc-09744. Look up a model number or UPC with /v1/product-recalls/lookup?code=…. About the dataset · free and paid keys.
Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.