Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning
U.S. Consumer Product Safety Commission recall (2011-12-27). Hazards: carbon monoxide, chemical. Models: CR-180, CR-210, CR-240, CC-180, CC-210, CC-240. About 13,000 units in the US.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 12074 |
| Published | 2011-12-27 |
| Last updated | 2016-04-22 |
| Product category | Gas Water Heaters |
| Products | Navien Instantaneous or Tankless Water Heaters |
| Firm named in the title | Navien |
| Firms | Kyung Dong Navien Co. Ltd., South Korea (manufacturer); Navien America Inc., of Irvine, Calif. (importer) |
| Manufactured in | South Korea |
| Units (US) | 13,000 |
| Model numbers | CR-180, CR-210, CR-240, CC-180, CC-210, CC-240 |
| Hazard classes | carbon monoxide, chemical |
| Remedy classes | repair, replace, stop use |
| Trade facets | hvac, plumbing water heating |
| Sold | Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100. |
Description
Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.
Hazard
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
Remedy
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Incidents and injuries
None reported
Machine access
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Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.