2GIG Technologies Recalls Modules Used In Go!Control Panels for Home Security Systems Due to Fire and Burn Hazard
U.S. Consumer Product Safety Commission recall (2012-02-22). Hazards: fire, burn. About 40,000 units in the US.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 12724 |
| Published | 2012-02-22 |
| Last updated | 2016-04-11 |
| Product category | Home Control/Alarm Systems |
| Products | GSM Radio Modules Used in Go!Control Panels |
| Firm named in the title | 2GIG Technologies |
| Firms | 2GIG Technologies Inc., of Lehi, Utah (manufacturer) |
| Manufactured in | China |
| Units (US) | 40,000 |
| Hazard classes | fire, burn |
| Remedy classes | replace |
| Sold | GIG sold the GSM radio modules to home security companies and security system equipment distributors nationwide and in Canada between December 2010 and October 2011 for use in Go!Control Panels. Home security companies installed the modules in control panels as part of home security systems that varied greatly in price. |
Description
The GSM radio module in the Go!Control Panel enables wireless communication between the home security system and alarm monitoring companies. The Go!Control panels are 6-inches high and 8.5-inches wide and are made of white plastic. The front of the control panel has a color touch screen display, a speaker and "emergency" and "home" buttons. A home security company name may also appear on the front of the panel. The recalled radio modules are a component used inside the Go!Control panels. A professional home security system installer can identify the recalled module. Consumers cannot identify the module safely.
Hazard
GSM radio modules used inside Go!Control Panels for home security systems can overheat and combust, resulting in a fire or burn hazard to consumers.
Remedy
2GIG has directed home security companies to contact consumers, who will receive a free, installed replacement module. If you have not been contacted and have a question about whether your home security system contains the recalled module, contact your home security company or 2GIG. Consumers should not try to disconnect or disable the recalled product.
Incidents and injuries
The company is aware of 22 reports of the product overheating, including three reports of minor smoke, heat or fire damage to the wall where the control panel was mounted. There have been no reports of injuries.
Machine access
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Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.