Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard
U.S. Consumer Product Safety Commission recall (2012-09-20). Hazards: fall. About 670 units in the US.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 12750 |
| Published | 2012-09-20 |
| Last updated | 2016-04-22 |
| Product category | Elevators |
| Products | LEV II®, Volant™ and Rise™ residential elevators |
| Firm named in the title | ThyssenKrupp Access Manufacturing |
| Firms | ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill. (manufacturer) |
| Manufactured in | United States |
| Units (US) | 670 |
| Hazard classes | fall |
| Remedy classes | new instructions, stop use |
| Sold | Elevator dealers from December 2010 through August 2012 for between $16,000 and $26,000 installed. |
Description
This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.
Hazard
The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
Remedy
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators.
Incidents and injuries
None reported
Machine access
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Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.