Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards
U.S. Consumer Product Safety Commission recall (2016-02-02). Hazards: fire, burn, electric shock. About 2,250,000 units in the US and 190,000 in Canada.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 16089 |
| Published | 2016-02-02 |
| Last updated | 2016-02-02 |
| Product category | Power Cords |
| Products | AC Power cords |
| Firm named in the title | Microsoft |
| Firms | Microsoft Corp., of Redmond, Wash (importer); Microsoft Corp., of Redmond, Wash (distributor) |
| Manufactured in | China, Taiwan, United Kingdom |
| Units (US) | 2,250,000 |
| Units (Canada) | 190,000 |
| Hazard classes | fire, burn, electric shock |
| Remedy classes | replace, stop use |
| Trade facets | electrical |
| Sold | Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately. |
Description
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
Hazard
The power cords can overheat, posing fire or shock hazards.
Remedy
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Incidents and injuries
Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.
Machine access
This record, with every extracted field, the source record (contact text and images withheld) and provenance: GET https://api.data.aroqon.com/v1/product-recalls/cpsc-16089. Look up a model number or UPC with /v1/product-recalls/lookup?code=…. About the dataset · free and paid keys.
Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.