FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (Recall Alert)
U.S. Consumer Product Safety Commission recall (2017-08-16). Hazards: fire, burn. About 10,200 units in the US.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 17762 |
| Published | 2017-08-16 |
| Last updated | 2017-08-16 |
| Products | Batteries in refurbished cellphones |
| Firm named in the title | FedEx Supply Chain |
| Firms | FedEx Supply Chain Logistics & Electronics, Inc., of Cranberry Township, Pa. (distributor) |
| Manufactured in | Unknown |
| Units (US) | 10,200 |
| Hazard classes | fire, burn |
| Remedy classes | replace, stop use |
| Sold | The refurbished cellphones were distributed by FedEx Supply Chain and provided as replacement phones only through AT&T's Insurance program between December 2016 and April 2017. |
Description
This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung.
Hazard
The cellphone battery can overheat, posing fire and burn hazards.
Remedy
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.
Incidents and injuries
FedEx Supply Chain has received one report of a counterfeit battery overheating. There have been no reports of injuries or property damage.
Machine access
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Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.