HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards
U.S. Consumer Product Safety Commission recall (2018-01-04). Hazards: fire, burn. About 50,000 units in the US and 2,600 in Canada.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 18077 |
| Published | 2018-01-04 |
| Last updated | 2018-01-04 |
| Products | Lithium-ion batteries for HP notebook computers and mobile workstations |
| Firm named in the title | HP |
| Firms | HP Inc., of Palo Alto, Calif. (importer) |
| Manufactured in | China |
| Units (US) | 50,000 |
| Units (Canada) | 2,600 |
| Hazard classes | fire, burn |
| Remedy classes | replace |
| Sold | Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold separately for between $50 and $90. |
Description
This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.
Hazard
The lithium-ion batteries can overheat, posing fire and burn hazards
Remedy
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
Incidents and injuries
HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand.
Machine access
This record, with every extracted field, the source record (contact text and images withheld) and provenance: GET https://api.data.aroqon.com/v1/product-recalls/cpsc-18077. Look up a model number or UPC with /v1/product-recalls/lookup?code=…. About the dataset · free and paid keys.
Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.