GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)
U.S. Consumer Product Safety Commission recall (2019-08-30). Models: GCR4. About 44,300 units in the US.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 19775 |
| Published | 2019-08-30 |
| Last updated | 2019-08-30 |
| Products | Lively Mobile Plus Emergency Alert Devices |
| Firm named in the title | GreatCall |
| Firms | Borqs Hong Kong Limited (manufacturer); Shenzhen Saidaxin Technology Co. Ltd., of China (manufacturer); GreatCall Inc., of San Diego, California (importer) |
| Manufactured in | China |
| Units (US) | 44,300 |
| Model numbers | GCR4 |
| Remedy classes | refund, stop use |
| Sold | Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50. |
Description
This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.
Hazard
The call button can fail when pushed by the consumer in an emergency.
Remedy
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
Incidents and injuries
None reported.
Machine access
This record, with every extracted field, the source record (contact text and images withheld) and provenance: GET https://api.data.aroqon.com/v1/product-recalls/cpsc-19775. Look up a model number or UPC with /v1/product-recalls/lookup?code=…. About the dataset · free and paid keys.
Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.