Carrier Recalls Carrier- and Bryant-Branded Heat Pumps Due to Fire Hazard
U.S. Consumer Product Safety Commission recall (2019-10-10). Hazards: fire, burn. Models: 1.5-ton, 38MGQC18---3, 38MGQC18---301, 4-ton, 38MGQF48---3, 38MGQF48---301…. About 5,350 units in the US and 450 in Canada.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 20009 |
| Published | 2019-10-10 |
| Last updated | 2019-10-10 |
| Products | Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps |
| Firm named in the title | Carrier |
| Firms | Carrier Corporation, of Palm Beach Gardens, Fla. (importer) |
| Manufactured in | China |
| Units (US) | 5,350 |
| Units (Canada) | 450 |
| Model numbers | 1.5-ton, 38MGQC18---3, 38MGQC18---301, 4-ton, 38MGQF48---3, 38MGQF48---301, 38MBQB48---3, 38MBQB48--301, 538TEQ018RCMA, 538TEQ018RCMAAAA, 538TEQ048RFMA, 538TEQ048RFMAAAA, 538REQ048RBMA, 538REQ048RBMAAAA |
| Hazard classes | fire, burn |
| Remedy classes | repair |
| Trade facets | hvac |
| Sold | Carrier and Bryant distributors, independent dealers and contractors nationwide from March 2015 through April 2019 for between about $600 and about $4,000. |
Description
This recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor units. The units are used for cooling and heating homes and light commercial facilities. The model number and product number can be found on the nameplate/rating plate on the side of the units. The recalled models and product numbers are: Brand Product Model Number Product Number Carrier 1.5-ton multi-zone 38MGQC18---3 38MGQC18---301-- 4-ton multi-zone 38MGQF48---3 38MGQF48---301-- 4-ton single-zone 38MBQB48---3 38MBQB48--301-- Bryant 1.5-ton multi-zone 538TEQ018RCMA 538TEQ018RCMAAAA 4-ton multi-zone 538TEQ048RFMA 538TEQ048RFMAAAA 4-ton single-zone 538REQ048RBMA 538REQ048RBMAAAA
Hazard
The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.
Remedy
Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.
Incidents and injuries
Carrier has received six reports of the heat pumps catching fire (one occurred in the United States and five in Canada). No injuries have been reported.
Machine access
This record, with every extracted field, the source record (contact text and images withheld) and provenance: GET https://api.data.aroqon.com/v1/product-recalls/cpsc-20009. Look up a model number or UPC with /v1/product-recalls/lookup?code=…. About the dataset · free and paid keys.
Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.