Kenmore Microwave Ovens Recalled Due to Burn Hazard; Made by Guangdong Galanz; Sold Exclusively at Sears and Sears Hometown and Outlet Stores
U.S. Consumer Product Safety Commission recall (2019-11-14). Hazards: burn. About 700 units in the US.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 20020 |
| Published | 2019-11-14 |
| Last updated | 2019-11-14 |
| Products | Kenmore Elite Microwave Ovens |
| Firms | Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China (manufacturer); Sears Holdings Management Corporation, of Hoffman Estates, Ill. (importer) |
| Manufactured in | China |
| Units (US) | 700 |
| Hazard classes | burn |
| Remedy classes | repair, stop use |
| Trade facets | appliance, electrical |
| Sold | Exclusively at Sears and Sears Hometown and Outlet Stores nationwide from May 2017 through July 2018 for about $350. |
Description
This recall involves 1,000-watt countertop convection microwave ovens manufactured under the Kenmore Elite brand name on April 27, 2017. This manufacturing date of the recalled microwave ovens is identifiable by the first six digits of their serial numbers, each of which begins with the numerals "170427". The model number of the recalled microwaves is "204.77603610". The brand name, model number and serial number can be found on the data plate on the back of the microwave ovens. The brand name is printed near the bottom of the door. Model Number Serial Number Range 204.77603610 17042700001 and 17042700684
Hazard
Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user.
Remedy
Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.
Incidents and injuries
None reported
Machine access
This record, with every extracted field, the source record (contact text and images withheld) and provenance: GET https://api.data.aroqon.com/v1/product-recalls/cpsc-20020. Look up a model number or UPC with /v1/product-recalls/lookup?code=…. About the dataset · free and paid keys.
Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.