WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
U.S. Consumer Product Safety Commission recall (2020-09-09). Hazards: crash, injury. About 1,160 units in the US.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 20177 |
| Published | 2020-09-09 |
| Last updated | 2020-09-09 |
| Products | WHILL Personal Electric Vehicles, Model Ci |
| Firm named in the title | WHILL |
| Firms | WHILL, Inc. (Japan), of Japan (manufacturer); WHILL, Inc. (USA), of San Mateo, Calif. (importer) |
| Manufactured in | Taiwan |
| Units (US) | 1,160 |
| Hazard classes | crash, injury |
| Remedy classes | replace, stop use |
| Sold | Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500. |
Description
This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
Hazard
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Remedy
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Incidents and injuries
There have been 15 reports of device malfunctions. No injuries have been reported.
Machine access
This record, with every extracted field, the source record (contact text and images withheld) and provenance: GET https://api.data.aroqon.com/v1/product-recalls/cpsc-20177. Look up a model number or UPC with /v1/product-recalls/lookup?code=…. About the dataset · free and paid keys.
Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.