Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard
U.S. Consumer Product Safety Commission recall (2020-11-10). Hazards: fire, burn. Models: 5UM5E5. About 350,000 units in the US and 8,700 in Canada.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 21028 |
| Published | 2020-11-10 |
| Last updated | 2020-11-10 |
| Products | Ring Video Doorbells (2nd Generation) |
| Firm named in the title | Ring |
| Firms | Ring LLC, of Santa Monica, Calif. (importer) |
| Manufactured in | China |
| Units (US) | 350,000 |
| Units (Canada) | 8,700 |
| Model numbers | 5UM5E5 |
| Hazard classes | fire, burn |
| Remedy classes | new instructions, stop use |
| Sold | Electronics and home goods stores nationwide and online at Amazon.com and Ring.com from June 2020 through October 2020 for approximately $100. |
Description
This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
Hazard
The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
Remedy
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
Incidents and injuries
Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns.
Machine access
This record, with every extracted field, the source record (contact text and images withheld) and provenance: GET https://api.data.aroqon.com/v1/product-recalls/cpsc-21028. Look up a model number or UPC with /v1/product-recalls/lookup?code=…. About the dataset · free and paid keys.
Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.