Custom Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children; One Death Reported
U.S. Consumer Product Safety Commission recall (2022-09-29). Hazards: entrapment, injury.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 22235 |
| Published | 2022-09-29 |
| Last updated | 2022-09-29 |
| Products | Residential elevators |
| Firm named in the title | Custom Elevator |
| Firms | Custom Elevator, of Plumsteadville, Pennsylvania (manufacturer) |
| Manufactured in | United States |
| Hazard classes | entrapment, injury |
| Remedy classes | repair |
| Sold | Custom Elevators sold the units to elevator contactors nationwide from 2003 through August 2022 for between $10,000 and $25,000, excluding installation costs charged by third party installation companies. |
Description
This recall involves select Custom Elevator residential elevators with either hydraulic drives (HYD) or winding drum drives (WD). The Custom Elevator brand name is located on the controllers and hydraulic power unit. The elevators are used in consumers' homes.
Hazard
Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap between the doors and suffer serious injuries or death when the elevator is called to another floor.
Remedy
Consumers should keep young children away from the recalled residential elevators and contact Custom Elevator for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.
Incidents and injuries
In July 2021, a 7-year-old child died in a vacation home in North Carolina after becoming entrapped in a residential elevator.
Machine access
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Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.