Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert)
U.S. Consumer Product Safety Commission recall (2023-12-21). Hazards: fall, injury. About 12,000 units in the US and 305 in Canada.
| Agency | U.S. Consumer Product Safety Commission |
|---|---|
| Recall number | 24732 |
| Published | 2023-12-21 |
| Last updated | 2023-12-21 |
| Products | Pella Architect Series Casement Windows |
| Firm named in the title | Pella |
| Firms | Pella Corporation, of Pella, Iowa (manufacturer) |
| Manufactured in | United States |
| Units (US) | 12,000 |
| Units (Canada) | 305 |
| Units (Mexico) | 10 |
| Hazard classes | fall, injury |
| Remedy classes | repair |
| Trade facets | building products |
| Sold | Authorized distributors nationwide, including Pella Window and Door stores, Lowe's, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy's Building Supply, National Lumber, and The Carter Companies stores nationwide from January 2021 through July 2023 for between $700 and $10,000 per window. |
Description
This recall involves Pella's Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware. The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com.
Hazard
The window's sash can detach from the frame and fall, posing an injury hazard to consumers.
Remedy
Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.
Incidents and injuries
The firm has received one report of a window sash detaching from the frame and falling. No injuries have been reported.
Linked notices
Linked because one agency's notice cites the other's.
Machine access
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Source: U.S. Consumer Product Safety Commission recall notice (US Government work). Not affiliated with or endorsed by CPSC. Structured by Data Foundry (product-recall-structuring@2); last changed 2026-09-28. Always confirm with the agency notice.