Cisco brand HealthPresence — Class II medical device recall Z-2263-2012
Terminated recall by Cisco Systems Inc, reported 2012-09-05, distributed nationwide. Software anomaly may result in incorrect values and interpretations. The initial vital signs reading will disp
| Recall number | Z-2263-2012 |
|---|---|
| Product type | Medical device |
| Classification | Class II |
| Status | Terminated |
| Voluntary or mandated | Voluntary |
| Recalling firm | Cisco Systems Inc, San Jose, CA, United States |
| Recall initiated | 2012-07-23 |
| Classified | 2012-08-24 |
| Reported by FDA | 2012-09-05 |
| Terminated | 2012-08-24 |
| Distributed | Nationwide (US) |
| Quantity | 1 units |
| Reason classes | software |
| Serial numbers | 2.1.0.87 |
| Model numbers | CHP-ENTPRSYR2.I-K9 |
Product
Cisco brand HealthPresence, version 2.1; Model/Catalog Number: CHP-ENTPRSYR2.I-K9; Product is manufactured and distributed by Cisco Systems, Inc. San Jose, CA Cisco HealthPresence, version 2 is intended for remote consultation of patients with a healthcare provider. Cisco HealthPresence enables remote collaboration between a physician and a patient by providing: high-definition video and advanced audio; transmission and display of third-party medical device data; integration with third party EMR: scheduling: and other software applications for remote consultations and exams. Cisco Health Presence is not intended for use in emergency situations. Cisco HealthPresence is not intended for use in active patient monitoring or alarming.
Reason for recall
Software anomaly may result in incorrect values and interpretations. The initial vital signs reading will display accurately on the Cisco Health Presence Vitals tab and the OnePlace tab. However, subsequent vital signs readings will only update on the Cisco HealthPresence Vitals tab and within the OnePlace database, but will not update under the OnePlace tab, and thus, will not provide current vit
Machine access
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Source: U.S. Food and Drug Administration enforcement report via openFDA (CC0). Structured by Data Foundry (recall-structuring@2); last changed 2026-09-26. Not affiliated with or endorsed by FDA. Not medical or legal advice.